Answers to common questions:

Q: How large (or small) an order can you handle?

A: Our technology (and the RMS business model) makes us a great choice for everything from one-of-a-kind parts to runs numbering in the thousands.

Q: What materials can you rout?

A: Just about anything up to 48" x 96", such as acrylics, plastics, PVC, Corafoam, and plywood. Check out our Materials page, or feel free to send a sample of your own material along with a copy of the appropriate MSDS sheet.

Q: How quickly can I get my parts?

A: Typical lead time is two to three weeks from receipt of order. It can take longer based on material availability. In a big hurry? We offer two-day rush service for small runs and prototypes. There is a minimum rush charge of $150.00; this is in addition to any programming or prototyping charges.

Q: How tight are your tolerances?

A: Standard quotes are based on +- .006". We can actually get even tighter; please let us know exactly what you need before we quote your part.

Q: What's the quickest way to get a quote?

A: The absolute fastest method is to email us a DXF file showing exactly what you need cut, then follow up with a phone call. We normally turn quotes around in two to three working days, but if you need numbers sooner just let us know.

Q: What type of programs do you work with, what files can I send?

A: We work with Auto Cad, Enroute Adobe Illustrator, Corel Draw and Laser-link. We accept DXF, DWG, CDR, PLT, and AI (please be sure to export any AI file as a legacy and save it as a version 8). When you send your file, please remember to send it 1:1, 100% to scale. Example: if you need a sign that is three feet long, make sure your drawing measures three feet long.

Q: What do you charge for programming?

A: $75 per hour, billed in 1/2-hour increments. Naturally, we provide you an up-front estimate on these charges before starting any job.

Q: What if I need a sample for testing before I run lots of parts?

A: No problem - we're always happy to produce a single prototype.

Q: Do you accept payment via credit card?

A: We accept both Visa and Mastercard. Or we can ship your order COD.

Q: What is your privacy policy?

A: Privacy is our policy. We never, ever share, sell, trade or otherwise exploit any information given to us by customers or potential customers. And we never will.

CALL US WITH ANY QUESTIONS: 1-888-767-5273 toll free