Answers to common questions:
Q: How large (or small) an order can you handle?
A: Our technology (and the RMS business model) makes us a great choice for everything from one-of-a-kind parts to runs numbering in the thousands.
Q: What materials can you rout?
A: Just about anything up to 48" x 96", such as acrylics, plastics, PVC, Corafoam, and plywood. Check out our Materials page, or feel free to send a sample of your own material along with a copy of the appropriate MSDS sheet.
Q: How quickly can I get my parts?
A: Typical lead time is two to three weeks from receipt of order. It can take longer based on material availability. In a big hurry? We offer two-day rush service for small runs and prototypes. There is a minimum rush charge of $150.00; this is in addition to any programming or prototyping charges.
Q: How tight are your tolerances?
A: Standard quotes are based on +- .006". We can actually get even tighter; please let us know exactly what you need before we quote your part.
Q: What's the quickest way to get a quote?
A: The absolute fastest method is to email us a DXF file showing exactly what you need cut, then follow up with a phone call. We normally turn quotes around in two to three working days, but if you need numbers sooner just let us know.
Q: What type of programs do you work with, what files can I send?
A: We work with Auto Cad, Enroute Adobe Illustrator, Corel Draw and Laser-link. We accept DXF, DWG, CDR, PLT, and AI (please be sure to export any AI file as a legacy and save it as a version 8). When you send your file, please remember to send it 1:1, 100% to scale. Example: if you need a sign that is three feet long, make sure your drawing measures three feet long.
Q: What do you charge for programming?
A: $75 per hour, billed in 1/2-hour increments. Naturally, we provide you an up-front estimate on these charges before starting any job.
Q: What if I need a sample for testing before I run lots of parts?
A: No problem - we're always happy to produce a single prototype.
Q: Do you accept payment via credit card?
A: We accept both Visa and Mastercard. Or we can ship your order COD.
A: Privacy is our policy. We never, ever share, sell, trade or otherwise exploit any information given to us by customers or potential customers. And we never will.
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